401K Operations Manager-7886
Client looking for qualifed plan operations manager. This position is responsible for providing operational and relationship management support to the firm’s qualified retirement plan clients. Will collaborate with other Operations Managers to ensure firm’s qualified retirement plan clients are being serviced properly with accuracy and efficiency. Manage relationships with plan sponsors, third-party administrators, and 401(k) plan providers/vendors for assigned qualified retirement plans. Manage conversion process for plans that are changing investment providers including coordination with the third-party administrator, plan provider, plan sponsor, and plan participants to ensure conversion deadlines are met. Collaborate with firm’s Wealth Managers to manage client onboarding process for new qualified retirement plan clients. Coordinate plan sponsor training for utilization of retirement plan provider’s systems for new 401(k) plan clients. Resolve complex participant and plan sponsor client service issues for assigned qualified retirement plans. Assist qualified retirement plan participants with plan servicing issues including but not limited to participant loan and distribution processing, enrollment, account access, etc. Coordinate with Wealth Manager, TPA, and plan sponsors as necessary. Coordinate with plan sponsors and wealth managers of assigned plans to schedule participant education and enrollment meetings. Order and organize participant enrollment and/or education kits for assigned plan participant education and enrollment meetings. Prepare assigned plan “Due Diligence” mutual fund spreadsheets for both wealth manager investment committee meetings and plan participant education / enrollment materials. Attend qualified retirement plan meetings with 401(k) plan sponsors and participants as requested for assigned clients. Manage and process plan mutual fund changes for assigned plans including but not limited to verifying fund availability, generating 30-day notices and fund profiles, updating education materials, and submitting necessary paperwork. Coordinate with plan sponsor and TPA to ensure all applicable disclosure documents (e.g. 404(a)5, QDIA notice, fund change notice, etc.) are being distributed according to schedule and by appropriate parties for assigned clients. Confirm that key employees are maximizing deferrals annually and inform them if they can increase contributions if possible. Obtain proposals from various plan providers for both new and existing assigned plans and prepare investment platform comparison spreadsheets as needed. Ideal candidate will have 5+ years of experience in client service and/or operations in the qualified retirement plan industry and have a client service attitude. Demonstrated ability to work successfully in an entrepreneurial, small company environment.